PanCare Health at 479 Florida 20 in Freeport, Florida

Customer Reviews about PanCare Health

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  I went to this office twice to get my teeth worked on. I left this office feeling unwelcomed both times. My first visit was a consult. I knew I had cavities that needed filling. I saw Ashley Baptiste. To my surprise she told me I only needed two fillings. I was pretty sure I needed more than two. She went on to tell me that I needed a deep cleaning since she saw a sign of periodontitis. I didn't know what it was and if it was serious. She didn't really tell me much info. I had to ask. I asked her general questions because I had no clue what it was. It seemed like my questions were making her nervous. So because of that, she didn't want to handle any of cleanings anymore she so referred me to a specialist. The whole office just brushed me off. Weeks later I had a second appointment for a fill. I saw Baptiste again. I saw her assistant first and asked her if Baptiste can take a look at my X-rays again since I know I have more then two cavities. I had to tell them where to look. Baptiste realized that I indeed needed more fillings. It took me saying something for her to see that I needed more fillings?! She was in my mouth and saw my X-rays at my consult appointment. She asked me what I was planning on doing. I told her I will look into getting better dental insurance and try to find a dental office locally since I live in FWB. I also told her that I may come back if I can't find one or get better insurance. After working on my teeth I asked her which teeth I should get filled first. Which cavity is bigger? She got nervous again and told me to ask my future dentist. I told her I may come back but she obviously didn't want me to. I still thanked her for her work and said goodbye to everyone. Couple of days later I got a certified letter in the mail saying they will no longer be my dental provider. What? Seriously? I didn't schedule another appointment with them because I wasn't going back but still. I wasn't an obnoxious patient. I was always early and had manners. This really surprised me. I really believe Baptiste doesn't have confidence in her work and I may have made her feel uncomfortable by asking her to double my teeth. I've never felt so unwelcomed at a medical/dental office before. I don't recommend this place. Look for another office. They are shady. Personal feelings override customer service. If you have to go don't ask a lot of questions!
  October 15, 2017

  by S. Kay

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